FAQ

We don’t believe in contracts. We want you to stay and continue to train at Fusion Fitness because you love it and because you get results. If you need to exit your membership, or if you think Fusion Fitness is not right for you, no problems. You can cancel any time. No questions asked. No hassles.

We know that getting started with healthier choices can be really tough, and many people usually fail on their promises to get fit, and some even have countless attempts to keep healthy. That’s why we don’t charge for sign up fees. We want to make your journey to starting at the gym as easy as possible.

Unlike most gyms, we actually care when you can’t come in to class. You’re more than a number or another ‘customer’ to us. We are all together on this journey to become healthier and fitter, and we simply love doing life together. Come in for your first class and not only will you see our incredible community, but you’ll also feel to become one with the team and family. At Fusion Fitness, it’s always people first and fitness follows.

Your membership will be deducted on the same day each month. If you would like to set up an alternative payment schedule, please come talk to us.

ACH/EFT, debit or credit card are the easiest ways to ensure you keep up with your membership payments each month. We also accept cash but who wants to carry money around or keep running to the bank. To discuss an alternative arrangement, come and see us at the front desk.

We do not charge transaction fees when deducting your membership payments.

You are able to put your membership on hold for up to eight weeks if you are injured, busier than usual or expecting to spend time out of town. Please complete the Membership Hold Form two weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically to restart your membership when your hold period is complete.

We can only put a membership on hold for a maximum of 6  weeks. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.

To cancel your membership, complete the cancellation request form on our website two weeks before you plan to stop coming to our gym. Once submitted of our friendly team will contact you to arrange your cancellation. Any cancelled members will be charged at current membership rates if they decide to rejoin.

If you are an experienced Cross Trainer who is travelling from out of town then we would love to host you. Please visit our,  One Day Drop In or One Week Drop In to see our current single class pricing. 

Yes, we offer a free trial class to anyone who wants to try Fusion Fitness for the first time. Simply complete the Free Trial class form and book in a time to come in for your first class. After you have attended your free class we encourage you to become part of the community so you can make the most of what our gym has to offer.

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